Policies
SHIP-TO STATES
Please contact Pangloss Cellars at wine@panglosscellars.com for a list of states we currently ship to.
All orders must be signed for by a person 21 years of age or older upon receipt. Please select your shipping address accordingly. Pangloss Cellars recommends shipping to a business address to ensure successful delivery. Shipping fees incurred to reship orders returned to Pangloss Cellars due to failed signature and delivery attempts may be the responsibility of the customer.
SHIPPING POLICY
Couriers and methods vary from state to state, to optimize quality control and expediency. Once the carrier picks up your package(s) from our fulfillment house, tracking information and an estimated delivery date will be emailed directly to you. Please be sure that an adult 21 years of age or older is available to sign for the shipment when it arrives on the scheduled delivery day. In the event of extreme weather conditions, Pangloss Cellars will hold the shipment. Pangloss Cellars will notify you if there is a delay in shipping.
ORDERING ONLINE
When placing an order through our online store we ask for your name, mailing address, e-mail address, daytime phone number, date of birth (YOU MUST BE 21 YEARS OF AGE OR OLDER TO PURCHASE OR RECEIVE WINE), credit card number and expiration date. This allows us to process the order and ensure the legality of the shipment.
SHIPMENT CORRECTION FEES
Our top priority is to make your wine delivery prompt and effortless. We understand that sometimes you need to make a change to your order after it is already in process. Please note that shipment corrections are subject to the following fees:
- Hold at UPS/FedEx Customer Center (Will Call): Free
- Redirect packages in transit (same shipping state only): $21/package
- Recall wine and reship (ground service): $50/package
- Cancel order and return wines that are in transit: $40/package
- Change ship date or address details after order has been packed: $21/package
- Delay shipping date by up to 7 days after an order has shipped: $21/package
- Return and restock wine that has already delivered: $125
YOUR PRIVACY
Pangloss Cellars is committed to protecting your privacy and providing you the most powerful and safe online experience. We want to let you know how personal information you provide to Pangloss Cellars is collected and used, so you can make informed decisions when using our website. We promise to work hard to earn and keep your trust, and we will never rent or sell your personally identifiable information to third-party services or share your contact information with another member without your consent.
COLLECTION AND USE OF YOUR PERSONAL INFORMATION
Pangloss Cellars does not solicit, or knowingly collect and store personal information from anyone under the age of 21. Information about your computer hardware and software that is automatically collected by Pangloss Cellars can include: your IP address, browser type, domain names, access times, pages visited, features used and referring Web site addresses. This information is used by Pangloss Cellars for the operation of our website, to maintain quality of the service, and to provide general statistics regarding use of our website.
OTHER IDENTIFYING INFORMATION COLLECTED INCLUDES:
By submitting personal information, you are agreeing that we may communicate with you via e-mail, telephone or other means. Pangloss Cellars does not sell, rent or lease its customer lists to third parties.
USE OF COOKIES
Like most websites, Pangloss Cellars uses "cookies" to allow you to bypass the login screen ("Remember Me" functionality). A cookie is a tiny data file which resides on your computer and allows Pangloss Cellars to recognize you as a member when you return to our website from the same computer and browser. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
SECURITY OF YOUR PERSONAL INFORMATION
Pangloss Cellars secures your personal information from unauthorized access, use or disclosure. Pangloss Cellars secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.
CHANGES TO THIS PRIVACY POLICY
Pangloss Cellars will occasionally update this Privacy Policy. The effective date of this Privacy Policy is July 1, 2015. The effective date will be posted in this section of this agreement if any changes are made to the agreement.
CONTACT INFORMATION
Pangloss Cellars welcomes your comments regarding this Privacy Policy. If you believe that Pangloss Cellars has not adhered to this Privacy Policy, please contact Pangloss Cellars at wine@panglosscellars.com. We will use all commercially reasonable efforts to promptly determine and remedy the problem.
MAILING LIST
When signing up for our Mailing list we ask for your name, mailing address, e-mail address and phone number. This allows us to communicate with you regarding events at the winery or special offers. If at any time you wish to be removed from our lists (opt out) please e-mail wine@panglosscellars.com.
REFUND POLICY
Our refund policy is on a case-by-case basis. All sales are final. We will replace the bottle with our current available vintage, subject to availability, or issue a refund.